• Check-in: typically 4–5 PM and will be noted on your contract.  
• Check-out: 10 AM (firm)

Requests for early or late check-out:

In order to thoroughly prepare villas between groups, early check-ins and later check-outs are not normally possible unless the week before or after your stay is unbooked.

Guests can request in advance to drop luggage off early and explore nearby cafés or markets until the villa is ready.

Exact GPS coordinates and directions will be provided after the second payment is received.

Each villa is independently managed. You will receive information and contact details for your greeter or manager after your second payment is made along with your arrival details.  

It will be very important for your greeter to know the approximate time of your arrival so they can arrange to meet you.

English proficiency varies by property.

Many homes in Provence (and other regions of France and Italy) share the same or similar names — Mas des Oliviers, Mas de la Fontaine, La Bergerie, etc. These are charming and traditional names, but far from unique.  Giving each home a distinct rental name prevents confusion both internally and for clients searching, booking, or arriving at their booked properties. To avoid confusion with other villas, Only Provence assigns unique rental names. When necessary, a property’s actual name may appear in your arrival details.

While our villas are all owned and managed individually and there may be some level of variation, you can expect your villa to include:

• Basic cleaning supplies (dish soap, dishwasher detergent, toilet paper, garbage bags)
• Some essentials such as basics spices, salt, pepper, vinegar, and cooking oil, sugar
• Handsoaps
• Most villas will supply a starter pack of coffee and tea 
• Toiletries such as shower gel/ shampoo are often found in our most prestigious villas

Note: Queen-sized beds are more common than kings in Europe.

Requests for bed configuration changes must be made at least one month in advance.

Cooling systems vary by property; please see listing details for each villa. As with pool heating, when using regular Air conditioning systems, home owners cannot promise rooms will be cooled to a particular degree.  Note: Standard AC temperatures in hotels across Europe are 20-23 degree Celsius. 

Types include:

• Fully Air-Conditioned: throughout the property.
• Partially Air-Conditioned: usually bedrooms and select common areas.
• Air Cooling Systems: water-evaporative cooling with fans.
• Underfloor Cooling: lowers temperature by 3–5°C, eco-friendly.

Tip: Close shutters, doors, and windows during hot hours — a classic Provençal method for keeping cool.

Each property’s pool details (heating, open season, etc.) are listed online.
Please note that while our villas feature heated swimming pools, we are unable to guarantee the pool will reach or maintain a specific temperature during your stay. The actual pool temperature can vary due to several factors beyond our control, including the outside air temperature, wind conditions, rain, and the type of pool covering used. 

Many owners allow pets. Use our advanced search filter to find pet-friendly villas.

Owner agreement on bringing a pet(s) is required in advance and if allowed, will be specifically noted in a rental contract addendum alongside any special terms/conditions.

Guests bringing dogs must also sign a Canine Code of Conduct.

Cleaning inclusions vary by property and are listed on each property website page.


Extra maid service can be arranged in advance, for an additional fee, and is normally agreed in the contract addendum.

Provence is an agricultural region — expect sounds such as tractors or roosters.
Please also keep noise levels respectful, particularly at night or in village settings.

Insects are a natural part of life in Provence. While every effort is made to ensure guest comfort, encounters with bugs of many types are common.If you spot a bee or wasp nest, please inform the house manager immediately for prompt assistance.

In case you encounter any problem during your stay, we invite you to first contact your greeter or manager.

For continued support, you may also reach out to our Ground Support Team: marcelle@onlyprovence.com (Luberon) or carol@onlyprovence.com (Alpilles)