Terms and Conditions

Please see our complete Terms & Conditions page.

Payment Process

Once you have selected your villa, a digital contract will be sent to you via email.The signed rental agreement and payment of the 50% rental deposit must be received within seven days to confirm the reservation. The properties are reserved on a first-come, first-serve basis upon receipt of a rental deposit. The remaining balance is due 60 days before arrival. We will email you a reminder 75 days before your booking date.


We have a no refund cancellation policy, but usually succeed in rescheduling cancelled reservations to the Spring or Fall or re-booking the cancelled period to another group and refunding your deposit. Failure to pay the final balance (which is due 60 days before arrival) or provide required information for the security deposit may be deemed a cancellation with no refund due. Clients are advised to consider Trip Cancellation Insurance with the carrier of their choice at the time of confirmation.

Arrivals and Departures

Bookings are made from Saturday to Saturday. Each villa differs slightly on their accepted arrival times, usually between 4-5pm. Unfortunately, we cannot make exceptions as staff needs ample time to prepare each property properly between guests. We can, however, arrange for you to drop your bags off early and recommend some local places to explore and enjoy a bite to eat. Check-out is firm at 10am.

Directions to your Villa

You will receive written directions and exact GPS coordinates to your villa after your second payment has been made.


Take a look at the Renter Journey which provides an overview of what you can expect when you rent a property with Only Provence