Lovely from start to finish

It was fine.

Great support - nice mail exchange - serious partner - good structure & procedures - felt safe renting with ONLY PROVENCE - Lovely villas for rental

Everything went as expected but for the mix up of payment to the chefs. This must be fixed.

Excellent services. We have used Le Collectionist previously but thought you were better

Superlative! We had been in a house that did not work for us and had two weeks to go. I found this house online on a Sunday, Sylvie responded to my inquiry immediately and answered all my questions. She arranged a visit for Wed., and we booked that evening. The booking and payment process was simple and efficient, and everyone was a great communicator. Plus, the house is absolutely outstanding!

We had a good experience overall. This experience fell short of the high standards set by other luxury holiday companies. The ongoing reminders of impending (but not yet due) fees and the towel problem after the visit are two examples of this. Just little problems, nothing particularly serious. However, I have no qualms about recommending Only Provence or using you once more in the future. We all loved the Villa's location and property, so we would definitely go back.

Very professional staff. All needs were handled in the proper manner.

Very helpful and accommodating.

Excellent customer service and fabulous website!

The Only Provence crew is attentive and helpful without being in any way intrusive.

All employees were very responsive, respectful and helpful.

From the first email contact with Only Provence, their service and assistance has been excellent. Carol worked with me to find the right villa, in an excellent village and assisted us to keep within our budget. A brilliant company to work with. Thank you!

Very efficient

The responses from the concierge services were slow and sometimes insufficient. We ended up having to book most of our own activities, which was fine but not what we expected given the premium we paid booking through Only Provence vs AirBnB. I don’t think we would use it again.

Professional from start to finish!

We have had multiple rentals through Only Provence and have been well pleased.

Professional, prompt. Very satisfied. Streamlining communications through a single client relationship manager might be a good idea (difficult to tell for example when to reach Louise vs Carol etc).

Everyone was very professional and great to work with.

Lovely! You have been responsive, flexible and so helpful!

Everything went smoothly and above our expectations.

Excellent

As stated above very responsive to the problems we had and worked very hard to find us a new villa

Efficient, prompt and friendly.