Eric L, September 2024

easy

Villa Ava was our third rental with you and all the houses have been great. The Only Provence staff has always been very responsive and reliable and helpful.

Overall it was really good

We had a terrific experience with Only Provence. Every person we encountered was very helpful, responsive and professional. It was great to have people on the ground locally who could help with everything from a restaurant reservation to a chef to tours. It saved us a lot of time and hassle!

Excellent on every level - Carol was wonderful - so helpful.

Great - really helpful and efficient

I encountered no issues.

Responsive to our requests. Professional. Access to really polished villas.

Responsive to our requests. Professional. Access to really polished villas.

Wonderful

Everyone at Only Provence was helpful, friendly, promptly responsive and accommodating.

In looking for and booking the villa, we would give a 10 rating. Our experience on the ground with respect to issues with staff are the reason we would not give an outright 10. But I want to say, everyone we dealt with was extremely polite so the issues we had were technical and not because of any personal issues.

This is my second holiday with only Provence. Your service is very good and I would use you again.

I was very pleased working with Only Provence. I found them to be very nice, helpful, responsive and staff provided us with a lot of great information for our visit

Very good

Excellent, we are repeat customers and will continue to be!

Carol was very helpful. She was so helpful that I’m surprised she didn’t check in with us over the week! Could have given her such praise’

House was as represented. Communications were efficient. The scope of services offered to us even before we arrived was exceptional. Next time we consider Provence, we will look to Only Provence for their offerings.

Very good

Very helpful

Overall excellent and an easy process. We did not find that the local 'concierge' was useful for us - that said, we are familiar with the general region and we speak some French. The house was perfect for us - the only suggestions for improvement would be: bathrobes, umbrellas, improvement in the quality of kitchen supplies (there was a ton of knives for cooking, etc - but none of good quality - it would be better to just have a few that function well). But obviously, this is an extremely minor thing and we're only providing that feedback as we loved the property and those would be changes we'd make if it was ours. Thank you.

Excellent

Very good, communications were timely, informative and clear.

Great. Only dropped a point because the initial booking was a little tricky to do, communication at the start wasn’t great.

Only Provence Response:

Thank you for taking the time to provide your feedback and we are so glad to hear that you had such an amazing time at Villa Boreale. Thank you for letting us know about the slight difficulty you had initially. We will certainly look into what may have happened as we are always striving to improve. We look forward to having you back to Provence!