Professional thorough and helpful

Excellent

Good.

Booking was so easy; staff was courteous, responsive, and highly competent

Booking process is fine however if this house is an indication of the quality of the rentals I won’t use Only Provence again. You should be recommending to owners what is needed to present the homes.

Great and easy to deal with both in US and in France.

Lucille D, September 2023

Our experience was impeccable.

Everyone I interacted with was super helpful and responsive, including over the weekend and with last minute requests.

smooth sailing from start to finish
I only wish there were a better cancellation policy

Very professional and thorough

Very easy to work with, will certainly work with them again.

Very helpful. Although Stanley documents still sending request for
Second payment

My friends did the interface

From search and booking to the stay, the only Provence team was communicative and easy to work with. Great partner in planning your dream Provence vacation

Professional and responsive

Good

Very professional and helpful.

As a UK resident the only downside was making payment through credit card was a bit convoluted. As Only Provence is not ABTA or ATOL rated not being a UK company, it was the only way to feel the booking was financially secure and your credit card fees are a lot higher than you would pay in the UK. But I did have peace of mind paying that way, even if it cost with double exchange rates € to USD then to GBP + the cr card fee.

Good and prompt communication

Very efficient and helpful

Carol our house manager were very responsive.

They were very helpful with all our questions and concerns and had everything that we had requested.

Excellent service!!

I found you highly efficient in the main. However, when the BBQ caught fire, there was a period of silence. You must keep a fire extinguisher by the BBQ and replace the one we used for the fire.